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Author(s): Fitim Mexhuani, Artur Ribaj

Title: Risks to be Managed for Mobile Payments in Albania

Source: International Scientific Days 2018 :: Towards Productive, Sustainable and Resilient Global Agriculture and Food Systems :: Proceedings

ISBN: 978-80-7598-180-6


Publisher: Wolters Kluwer ČR, Prague

PY, pages: 2018, 2635-2646

Published on-line: 2018-11-09

Language: eng

Abstract: Regulatory Authorities in Albania need to start paying more attention to consumer-related issues and define some standards to which partners (Banks, MNOs/Mobile Network Operators, etc) need to adhere so as to ensure higher consumer satisfaction and protect financial stability. Consumers are not sure who to approach if and when they have complaints related to mobile money, especially when they involve in an issue. This happened to countries focusing on attracting investment and providing an open ground for innovation without thinking allover. Potential areas of action include: partners (Banks, MNOs, etc) providing mobile money services should define some quality metrics that can be tracked over time to ensure improvements. Performance across these metrics should be periodically disseminated to the public for reasons of transparency and accountability. Use of mobile money creates lots of data and a trail that can be followed. This can be used for both good and bad objectives. It is therefore important to specify who can have access to this information.

Keywords: Banks, Customers, Mobile Money, Regulatory Authorities

JEL Classification: G21; G28; E4; O3

Rights:Open Access :: Creative Commons BY-NC-SA 4.0 International Licence
Creative Commons License
Toto dielo je publikované pod/This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International Licence.