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Author(s): Emília Svitová, Mária Kecskés Mráziková

Title: Implementation, development and evaluation of quality management system in selected companies

Source: International Scientific Days 2016. The Agri-Food Value Chain: Challenges for Natural Resources Management and Society

Document Type: Scientific paper

ISBN: 978-80-552-1503-7


Publisher: Slovak University of Agriculture in Nitra

PY, pages: 2016, 1074-1083

Published on-line: 2016-06-24

Language: eng

Abstract: In the increasingly competitive market it is necessary to continually find ways to improve their own competitiveness. One of the crucial factors of competitiveness is the quality of the manufactured products and services. Quality as the compliance with the requirements of the customers should therefore be the focus of each company because it crucially affects customer satisfaction, loyalty, and the end result is the prosperity of a company. Quality management as a summary of approaches to quality management has undergone many years of development from a simple inspection of the product through quality control of the product, later through quality assurance already committed to preventing defects to complex quality management that fundamentally changing the way the companies in all areas are being managed. Customer demands for quality is reflected in the prices of individual products or services. Each producer must ensure its products having not only the appropriate level of quality but the quality must be also continually assured and demonstrated in the long run. It is important to note that the quality management system nowadays is not a luxury matter but a necessity and it must be said that the introduction of such a system does not automatically improve the company. It is a long process that would ultimately lead to improving customer satisfaction and stakeholder efficiency, to lowering costs, reduced risk, increased productivity, clear identification of responsibilities and of course last but not least to the improvement of the product quality itself. Each company will certainly benefit if the quality management system is certified by a third party certification authority. The best is if this authority is an organization also accepted abroad. A very important factor is also the attitude of the company’s leadership towards how the quality management system is used to benefit the organization and whether the principles of the system are regularly used in the practice.

Keywords: quality, management, quality management, quality management system, TQM, ISO

JEL Classification: M110

Rights: Open Access :: Creative Commons Attribution 4.0 Licence
Creative Commons License
Toto dielo je publikované pod/This work is licensed under a Creative Commons Attribution 4.0 International License.